Refund Policy for Lekatje

Thank you for shopping with us at Lekatje. We want you to be fully satisfied with your purchase. If for any reason you are not happy with the savings from the Lekatje electricity-saving sticker, we are here to assist you.

1. Refund Eligibility

• Refunds can only be requested after 3 months of usage if you are not satisfied with the savings achieved from using the Lekatje sticker.
• To qualify for a refund, your item must be in good condition and in its original packaging.
• Refund requests must be supported by a comparison of your electricity bill before and after using the Lekatje sticker. The bill must show a noticeable difference in savings for the refund to be eligible.

2. Process for Returning Items

To request a refund, please contact our customer service team at support@lekatje.com or call us at +60 17-200 3673 with the following details:

• Order number
• Reason for return (including details of your dissatisfaction with the savings)
• A comparison of your electricity bills before and after using the product
• Photos of the product (if applicable)

Once your request is processed, we will send you a confirmation and further instructions on how to return the item, if applicable.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original payment method within 7 business days.

4. Shipping Costs

Shipping costs are non-refundable. You will be responsible for paying the return shipping costs unless the return is due to an error on our part.

5. Exchanges

If you would like to exchange the item, please follow the return process and place a new order for the item you want. Our customer service team will be happy to assist with the exchange process.

6. Damaged or Defective Products

If your product is damaged or defective upon arrival, please contact us immediately within [insert number] days of receiving your item. We will provide a replacement or issue a full refund, depending on product availability and your preference.

7. Contact Us

If you have any questions about our refund policy or need assistance with your return, please contact us at support@lekatje.com or call us at +60 17-200 3673.